“Build confidence with customers, manage complaints effectively & deliver a great customer experience”.
This workshop helps staff develop a greater understanding of the importance of communicating effectively with customers both on the telephone and face to face. Participants will learn the importance of managing and exceeding expectations at every step of the service cycle and how to effectively deal with complaints in a calm and assertive
A practical and interactive one-day workshop, it’s designed for all who work directly with customers including managers, field support, administrators, reception, managers and customer service.
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On completion participants will be able to:
Training is in the form of a one-day workshop, with group discussions, exercises and feedback based on individual/group needs.
Each participant will receive a workshop manual. Follow up mentoring and training can also be provided with this workshop.
Chartered Institute of Logistics and Transport Certificate of Completion