The Objectives of Negotiation
· Understand when to Negotiate.
· Recognise the skills of Negotiators.
· Appreciate the Total Process.
· Learn about the Ten Golden Rules
· The Five Phases of Negotiation.
· When to Negotiate.
· Exercises and Case studies
· The Ten Golden Rules.
· Building a Profile of Yourself.
· The Tactics to Use/Not to Use.
· Body Language & The Non-Verbal’s.
· The importance of Ethics