The Fundamentals of Successful Negotiations

About the Course

“Build confidence with customers, manage complaints effectively & deliver a great customer experience”.This one day/two day course will help enhance and develop each individuals negotiation strengths and minimize or eliminate common errors, therefore improving performance and contributions to bottom line profitability.

Duration 1 day or 2 days
Dates TBC



Skillnet courses are eligible for funding which will reduce this price. The size of allowance is dependent on your training needs analysis.

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Benefits of the Fundamentals of Successful Negotiations

The Objectives of Negotiation

·           Understand when to Negotiate.

·           Recognise the skills of Negotiators.

·           Appreciate the Total Process.

·           Learn about the Ten Golden Rules


Course Content

·           Introduction/Objectives.

·           The Five Phases of Negotiation.

·           When to Negotiate.

·           Exercises and Case studies

·           The Ten Golden Rules.

·           Building a Profile of Yourself.

·           The Tactics to Use/Not to Use.

·           Body Language & The Non-Verbal’s.

·           The importance of Ethics

·           Conclusion.


Chartered Institute of Logistics and Transport Certificate of Completion

CILT Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills