QQI Level 5 Warehouse Operations Training Course

About the Course

Our five day QQI Level 5 Warehouse Operations course will equip the learner with the knowledge, skill and competence to apply the principles, concepts and processes of warehousing in the workplace whilst working under direction.


Location:   Dublin
Duration: 5 Day Course
Date: TBC
Price: TBC

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Benefits of a QQI Level 5 Warehouse Operations Course

On course completion participant will be able to:

  • Analyse the types and functions of warehouses and the goods stored therein, to include structures, titles, line management and operational activities.
  • Discuss the role of warehousing in logistics, to include goods inwards, storage and dispatch, total distribution concept, centralised handling and order progress information systems.
  • Examine the internal and external relationships of a warehouse with customers and suppliers, to include service to the client, customer relations, communication techniques and goal setting.
  • Illustrate storage utilisation in a warehouse, to include standard and specialised layouts, efficient goods processing and space allocation.
  • Summarise the legal requirements under current safety and health legislation to included responsibilities of employer, employees and the general public.
  • Examine the types of fire extinguishers, the elements of fire and the correct prevention and protection procedures, to include types of cylinders, the fire triangle and standard fire drill.
  • Investigate the safety needs of a warehouse and identify the likely hazards, to include product type, mechanical handling, protective clothing, gear and equipment, warning signs and exits.
  • Detail the features and functions of zoning and location points, and their advantages and disadvantages.
  • Identify an appropriate system to manage receipt, storage and distribution of material, with regard to Just in Time (JIT), fixed stock levels and company policy options.
  • Summarise the principal types of equipment used in a warehouse, to include material types, handling, cost efficiency and mechanical equipment.
  • Detail the criteria applied in choosing mechanical equipment, to include cost, material types, usage factors, weight, customer requirements and environmental conditions.
  • Investigate the various types of stock control systems, to include classification of systems, stock record cards, book and computer systems and ABC analysis.
  • Explain the purpose and objectives of a product damage report to include standard claims, procedures and non-conformance reports.
  • Analyse the different physical types of stock take and their advantages and or disadvantages, to include periodic, continuous and annual audits.
  • Summarise the various systems of reconciliation, to include stock adjustment procedures, error impact, responsibilities and levels of accountability.
  • Design a stock check sheet, to include pricing and or costs, article numbers, quantities, sheet no., date, book figure and signature.
  • Record stock levels, to include supplier, quantity, delivery date, order no. and value and calculating average price of goods.
  • Plan a stock take, to include customer service, workflow, interruptions, appropriate timing, authorisation, signing off.

Course Assessment & Grading

Course Assessment:

  • Examination (Theory 60%)    A theory-based examination assesses the ability to recall, apply and understand specific theory and knowledge.
  • Project 40% — Participants will be given a brief that will provide guidelines as to what should be included in the project.  


Course Grading:

  • Pass 50% – 64%
  • Merit 65% – 79%
  • Distinction 80% – 100%



Successful completion of this component award enables the learner to transfer to programmes leading to other certificates where this component is a mandatory or an elective requirement.


QQI Level 5 Warehousing Certificate


Learners attending this programme must meet RPL criteria. Your entry to this course is not guaranteed until the CILT training team can confirm your RPL eligibility. RPL is an application made on behalf of participants by a training provider to facilitate the delivery of training with an emphasis on particular elements of a programme where learners due to previously attained knowledge, skills or life experience have full knowledge of these outcomes and so may concentrate on the delivery of other outcomes.